Careful delivery preparation protects project materials and creates a clear record if an item is missing or damaged.
Adult receiving requirement
A responsible adult age 18 or older must be present for the full delivery window, provide safe access and accept the materials. The receiving area must be dry, secure, accessible and large enough for the complete order. Delivery does not include installation or moving unrelated items unless specifically stated in writing.
Inspect before signing
Count packages, compare the delivery to available paperwork and inspect cartons for crushing, punctures, water exposure or other visible damage. Note all visible damage and shortages on the carrier receipt before signing, and take photographs of the cartons, labels and affected area.
Report within 48 hours
Open and inspect the items promptly. Any visible damage, concealed damage, incorrect product or missing item must be reported to East Point Cabinets in writing within 48 hours after receipt. Include the customer name, order number, cabinet or product code, description of the issue and clear photos. Claims reported later may be denied by the manufacturer, supplier or carrier.
Site conditions and delays
The customer is responsible for driveway, doorway, elevator, parking and jobsite access. Weather, road conditions, manufacturer delays, freight disruptions or unsafe access may require rescheduling. Never install a visibly damaged or incorrect product before the claim has been reviewed.